With my new internship, I had to write a draft of an educational reimbursement program since the company didn't have one yet. To make sure I did it correctly, I called the IRS to clarify some questions since you have to be a philosopher or a PhD to understand a good amount of the tax code. After holding for about 20 minutes, the person answering the phone said I had to talk to a different department. Of course, this meant that I had to hold for another 20 minutes. After finally talking to someone in that department, they said I had to talk to someone in another department. After holding for another 20 minutes, I talked to someone who specialized in what my question was about. They said they had to check on my question, so they asked me to hold for a bit. 10 or 15 minutes later, they came back. "Thanks for holding. So in answer to your question... ..." The call cut out... CLUUUUUUB!!!